Refund Policy

Refund policy

METROFLIX

1 What is the return policy?

Returns are accepted within 30 days of

purchase. You must contact

Customer Service prior to returning

your order. Personalized or custom

products can't be returned.

2 What if the wrong item is sent, or the

product is defective?

If you get the wrong item or defective

product, please contact Customer

Service for help with your order.

3 Can personalized or custom products

be returned?

All personalized or custom products

are final sale and cannot be returned.

Is return shipping free?

No, return shipping fees are not

covered.

4 How to track my return?

Once a return is processed, you will

receive an email notification.

are final sale and cannnot be creat issues

Is return shipping free?

No, return shipping fees are not

covered.

5 How to track my return?

Once a return is processed, you will

receive an email notification. For more

information on a return that is in

process, please contact Customer

Service.

6 How long do refunds take?

Once a refund is processed, it may

take 7-10 business days before

showing up on your billing statement.